Group Booking Help and Support
Booking With STC
How do I make a booking with you?
It couldn't be simpler
- Fill in the enquiry form
- Wait for our prompt reply with a quote within 24h
- Confirm the booking
- Make the payment
What are your payment arrangements?
We require a 10% non-refundable deposit of the total amount invoiced to be paid within 5 working days of the invoice date. The final non-refundable payment (the balance of 90%) is due at least 28 days prior to arrival on a date indicated by us.
What payment forms do you accept?
We currently accept payments by card (Visa, Mastercard and Switch), bank transfer.
Is there anything else I should know about payment and cancellation terms?
There certainly is, please download our Terms and Conditions for groups here and have a read through.
Why should I choose St Christopher's Inns?
Because by booking with us you are ensuring to receive dedicate support from a team that is set to provide you with high quality customer service and care. You will also experience what it is staying in a Fun, Safe and Clean hostel like our own and will be guaranteed to spend a great time around great people. If you go back home with a smile on your face, then our target's been achieved!
Manage Your Bookings
Would it be ok if I rang you to make a couple of changes to my booking?
As much as we love to talk to our customers (we really do), I'm afraid that in this case we'd prefer it if you'd send us an e-mail. This way we'll make sure everything is properly registered on paper and no mistakes occur.
Services & Facilities
Will I pay extra for breakfast and bedlinen?
No, all our prices include bed linen and a nicely served Continental Breakfast.
What about towels? Will we need to bring our own?
You are advised to, even though you can rent them at reception for a small fee.
Are there any lockers in the premises?
There are and they can be used by our guests. Please note that padlocks are not provided, you are advised to bring your own padlocks should you plan to make use of the lockers.
Is there a kitchen that can be used by my group?
Unfortunately not, but all our hostels have their own bar where you can have meals throughout the day. This is also where you will tuck into your free breakfast. By booking as a group with us you'll be able to select from a range of value for money meals that will certainly satisfy your group's appetite.
What type of activities can we do at the hostel?
It depends from hostel to hostel so don't be shy to ask, don't forget we're here to help making your trip something to remember. Some fun activities include bike rental, free walking tours and pub crawls.
Do you have any parking facilities at your hostels?
No, but we'll be more than happy to indicate you in the right way.
What time can our group check in and check out?
Check-in is at 2pm and check-out at 10am.
What if we get there before 2pm or decide to leave the city later than 10am?
Please let us know if you require luggage storage as it is not always guaranteed & a fee may be involved.
Will my group stay all together?
Yes. We always aim at putting groups together in the same room and in the same floor. You will not be sharing dorms with other guests.
Do you have any age limits for the groups that stay with you?
We do. Even though it varies from hostel to hostel, the main rule is that we do not accept any under 14s at our hostels.