Group Booking Help and Support

Frequently Asked Questions
  • Will I have to pay extra for breakfast and bed linen?
  • What about towels? Will we need to bring our own?
  • What time can our group check-in and check-out?
  • What if we get there before 2pm or decide to leave the city later than 10am?
  • Will my group stay all together?
  • Do you have any age limits for the groups that stay with you?
  • Are there any lockers in the premises?
  • Is there a kitchen that can be used by my group?
  • What type of activities can we do at the hostel?
  • Do you have any parking facilities at your hostels?
  • How do I make a booking with you?
  • What are your payment arrangements?
  • What payment forms do you accept?
  • Would it be ok if I rang you to make a couple of changes to my booking?
  • I’m shy and I’d rather contact you in writing instead, would it be possible?
  • Is there anything else I should know about payment and cancellation terms?
  • What’s the most convenient time to call you?
  • Why should I choose St. Christopher’s Inns?
Will I have to pay extra for breakfast and bed linen?

No, all our prices include bed linen and a nicely served Continental Breakfast.

What about towels? Will we need to bring our own?

You are advised to, even though you can rent them at reception for a small fee.

What time can our group check-in and check-out?

Check-in is at 2pm and check-out at 10am.

What if we get there before 2pm or decide to leave the city later than 10am?

Each of our hostels has a storage space where you can leave your luggage for later pick-up. We will be happy to keep your bags while you start or finish your journey.

Will my group stay all together?

Yes. We always aim at putting groups together in the same room and in the same floor. You will not be sharing dorms with other guests.

Do you have any age limits for the groups that stay with you?

We do. Even though it varies from hostel to hostel, the main rule is that we do not accept any under 14s at our hostels.

Are there any lockers in the premises?

There are and they can be used by our guests. Please note that padlocks are not provided, you are advised to bring your own padlocks should you plan to make use of the lockers.

Is there a kitchen that can be used by my group?

Unfortunately not but all our hostels have their own Belushi’s Bar where you can have meals throughout the day. By booking a group with us you’ll be able to select from a range of value for money meals that will certainly satiate your group’s appetite.

What type of activities can we do at the hostel?

It depends from hostel to hostel so don’t be shy to ask, don’t forget we’re here to help making your trip something to remember.

Do you have any parking facilities at your hostels?

No, but we’ll be more than happy to indicate you in the right way.

How do I make a booking with you?

It couldn’t be simpler…

  1. Fill in the enquiry form
  2. Wait for our prompt reply with a quote within 24h
  3. Confirm the booking
  4. Make the payment
  5. Voilà!
What are your payment arrangements?

We require 50% of the total amount to be charged within 5 days of the booking date and the remainder at least 28 days before arrival.

What payment forms do you accept?

We currently accept payments by card (Visa, Mastercard and Switch), bank transfer or cheque.

Would it be ok if I rang you to make a couple of changes to my booking?

As much as we love to talk to our customers (we really do), I’m afraid that in this case we’d prefer it if you’d send us an e-mail. This way we’ll make sure everything is properly registered “on paper” and no mistakes occur.

I’m shy and I’d rather contact you in writing instead, would it be possible?

Yes! Just use the Live Chat Support you can find on this page within the hours mentioned above.

Is there anything else I should know about payment and cancellation terms?

There certainly is, please download our Terms and Conditions for groups here and have a read through.

What's the most convenient time to call you?

We have a 24h telephone line but if you're calling regarding a group's query please do it between 8am and 8pm Monday to Friday and 9am to 5pm Saturday and Sunday to make sure you'll speak to one of our dedicated agents.

Why should I choose St. Christopher’s Inns?

Because by booking with us you are ensuring to receive dedicate support from a team that is set to provide you with high quality customer service and care. You will also experience what it is staying in a Fun, Safe and Clean hostel like our own and will be guaranteed to spend a great time around great people. If you go back home with a smile on your face, then our target’s been achieved!

St Christopher's Inns
(+44) 0208 600 7500

Open 365 days a year. Speak to us from 09:00 to 17:00 GMT

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E-mail Details

groupbookings@st-christophers.co.uk

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About GroupBooking.co.uk

With 18 hostels across Europe and years of experience, we pride ourselves in knowing our customers better than anyone else. We aim to give you and your group the best possible experience - from the moment you send us your request to the moment you leave our hostel.

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