Terms and Conditions
A group is any party consisting of 10 or more people. Once contacted with a request, we will send you an offer based on our availability. This offer does not confirm the booking. Remember that up to this point, all bookings are subject to availability and we can not confirm that the offered beds will be available until the booking is confirmed by St Christopher's Inn. Once you confirm that you wish to proceed with the booking, we will send you an invoice with the booking reference number and methods of payment. To confirm the booking, credit card details might be requested. By accepting our offer, you are agreeing with the Terms & Conditions stated on this document.
Methods of Payment
We require a 50% deposit of the total amount invoiced to be paid within 5 working
days of the invoice date. Please be aware that failure to do so will result in the
cancellation of your booking.
The second installment (the balance) is due at least 28 days prior to arrival on a date
indicated by us. You must contact us before that date in order to successfully
complete your booking.
We accept the following cards: Visa, MasterCard and Switch. A credit card payment
sheet will be sent to you together with the invoice and must be returned by e-mail or
fax. Alternatively you can also call us on +44(0)208 600 7500 between 8am and 8pm
Monday to Friday. For bank transfers we require the bank's proof of payment to be
sent to us within the 5 day limit and at least 5 days before the 2nd installment is due.
We do not accept payments by American Express or Laser cards.
Cancellations & Refunds
Any cancellation made more than 28 days prior to the arrival date will incur a
booking charge of 5% of the total booking value. This charge will be deducted from
the monies received and the remaining balance will be refunded within 28 days.
No refunds will be due for cancellations made within 28 days of the arrival date.
No cancellations will be accepted by telephone.
Other Important Points
Please note that any detail changes to the booking must be done by e-mail. In order
to accelerate the process, don't forget to mention the hostel you are booked in and
your reference number. No changes will be accepted by telephone.
From 1 April until 31 October there is a minimum of a 2 nights per reservation during
weekends at any of our hostels.
We require full payment within 24h of confirmation for any bookings arriving within 28 days of booking date.
Groups may have to pay a damage deposit during check-in; the group leader will be held responsible for any damage caused by any member(s) of the group.
When contacting us by e-mail or fax please include the hostel name and reference
number in the subject. Remember that although we are more than willing to help
you throughout the booking process, we do not make any changes by telephone.
St. Christopher's Inn's Central Sales Office
Overlord House, 1D Colet Gardens
Hammersmith, London, W14 9DH
Telephone: +44 (0)208 600 7500
Fax: +44 (0)207 403 7715